What is my Member ID
number?
I signed up yesterday
but I didn't receive an order confirmation email. What happened?
What is my e-mail address?
I sent you an e-mail
asking a question regarding my subscription and I have not heard back
from you. What gives???
I'm having problems
with the chat rooms or live video features.
I'm an AOL member; how
can I use the Netscape browser?
What is "Java" and why
do I need it?
How can I contact one
of your models?
How can I change my
password or other information on my account?
What is my Member ID
number?
A Member ID is a 4-10 digit number that is issued to
you when you join; it is listed in the order confirmation email that
you receive shortly after submitting your order. You should maintain
a record of your Member ID and use it when contacting customer service
or when using the automated forms.
I signed up yesterday but I didn't receive
an order confirmation email. What happened?
Here are a couple of possibilities:
- You did not provide us with a valid email return
address. We tried sending you either a confirmation email or a decline
email and it bounced back to us, or the email address you provided
was incomplete and we could not decipher it.
- Your order has not been processed yet, even though
we may have granted you immediate access to the website.
What is my e-mail address?
Ask your Internet Service Provider (ISP) what it is.
Email addresses generally look like these examples:
johnd356@aol.com
johndoe@juno.com
johndoe@gte.net
If you give us a false email address or if you mistype it, you will
not receive an order confirmation.
I sent you an e-mail
asking a question regarding my subscription and I have not heard back
from you. What gives???
For billing and account questions, please send email
to
I Joined Using Jetbill help@cs.billingservices.com
I Joined Using EBP Pub 661-621-9330 Support
I Joined Using OFF THE BOUNCE LLC 888-201-5609 Support
I Joined Using
I Joined Using CCBill.com consumersupport@ccbill.com
I Joined Using wtsbank.com (checking Account)customerservice@wtsbank.com
(cancellations
will not be processed at this email address; to cancel your account
Click Here). We reply to all
email regarding accounts. If you give us a false email address or if
you mistype it, we cannot send you a reply. Check the return email address
in your mail program. Always include your e-mail address in the body
of your message.
I'm having problems with
the chat rooms or live video features.
Please refer to the Videos section
here in the Support Center.
I'm an AOL member; how
can I use the Netscape browser?
The America Online software comes with a "light" version
of the Internet Explorer web browser. This browser may have problems
accessing all the features of the site. For best performance with our
sites, we highly recommend using the Netscape browser. The good news
is that you can use both AOL and Netscape together! Here's how:
- Download a free copy of Netscape at http://www.netscape.com
- Run the Netscape installation program.
- Restart your computer.
- Sign on to AOL as you normally do.
- Once signed on, minimize AOL and then open the Netscape
browser.
What is "Java" and why
do I need it?
Be sure that Java and JavaScript are enabled in your
browser's preferences. Some of our features require that Java be enabled
on your browser. Most browsers have this option enabled, but it could
have been inadvertently turned off. To check your Java settings, go
to your browser's "Preferences" and ensure that the "Java" and "JavaScript"
functions are enabled. (If you are using Netscape, select Preferences
from the Edit menu, then click on Advanced).